Last updated:

Contact the ExpressVPN support team if you're stuck.
Stuck and need some help?
Talk to a Human

This guide will show you how to resolve the “Frag TTL expired” error message in your connection log.

Fri May 27 00:43:23 2016 Initialization Sequence Completed
Fri May 27 00:43:56 2016 FRAG TTL expired i=11
Fri May 27 00:43:56 2016 FRAG TTL expired i=12
Fri May 27 00:43:56 2016 FRAG TTL expired i=13
Fri May 27 00:43:56 2016 FRAG TTL expired i=14
Fri May 27 00:43:56 2016 FRAG TTL expired i=15

Frag TTL is an error that occurs when certain packets get discarded over the network.

Jump to…

1. Download the latest version of ExpressVPN
2. Change your VPN Protocol

1. Download the latest version of ExpressVPN

Check whether you are using the latest version of the ExpressVPN app. If not, download the latest app version for your device.

Set up your ExpressVPN app:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

2. Change your VPN Protocol

VPN protocols are the methods by which your device connects to a VPN server.

For the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default.

If you are unable to connect to ExpressVPN with the Automatic protocol, try the other protocols in the following order (if available):

  1. Lightway – TCP
  2. Lightway – UDP
  3. OpenVPN – TCP
  4. OpenVPN – UDP
  5. IKEv2
  6. L2TP/IPsec
Important: L2TP/IPSec provides weak security benefits and should only be used for anonymization or for changing locations. ExpressVPN does not recommend using L2TP/IPSec unless absolutely necessary.

How to change the protocol for the…

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Was this article helpful?

We're sorry to hear that. Let us know how we can improve.

What device do you need help with?

Examples: Android, Windows, Linksys router

A member of our Support Team will follow up on your issue.